Shipping policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and reliably as possible.

Order Processing

Orders are generally processed within 2–3 business days after they are successfully placed. During major sales, product launches, holidays, or periods of unusually high order volume, processing may take approximately 5–10 business days.

Business days do not include weekends or public holidays.

Once your order has been processed and transferred to the shipping carrier, you will receive a shipping confirmation email containing tracking information. Tracking information may take up to 24 hours to become active.

United States Shipping

We offer standard shipping throughout eligible destinations in the United States.

Orders with a qualifying subtotal of $34.99 or more, after discounts and before applicable taxes, may qualify for free standard shipping.

For orders below the free-shipping threshold, applicable shipping charges will be displayed during checkout.

International Shipping

International shipping is available to eligible countries and regions. International deliveries generally arrive within approximately 10–12 business days after shipment, although actual delivery times may vary depending on destination, customs processing, carrier delays, holidays, and other circumstances outside our control.

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because an incorrect, incomplete, or insufficient address was provided, any applicable shipping costs may be deducted from the refund or charged for reshipment.

Please contact customer service as soon as possible if you discover an error in your shipping information. Changes cannot be guaranteed once an order has entered processing.

Lost, Stolen or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.

If tracking shows your package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, and contact the shipping carrier.

For damaged shipments, please contact customer service promptly and provide your order information along with clear photographs of the package and damaged product.

Delivery Estimates

All processing and delivery times displayed on our website are estimates and are not guaranteed delivery dates. Weather conditions, carrier disruptions, customs delays, holidays, incorrect addresses, and other circumstances may cause delays.

Questions About Your Shipment

If you have questions regarding an order, shipment, tracking number, or delivery issue, please contact our customer service team and include your order number and the email address used to place the order.